Responsible Gaming at ff99

At ff99, we take responsible gaming seriously. We are committed to providing Bangladeshi players with a safe, fair, and enjoyable platform — whether you are placing a bet on a BPL cricket match, spinning the slots, or joining a live casino table. Gaming should be a leisure activity that adds excitement to your day, not a source of financial stress or personal harm.

Our responsible gaming policy is built around the principle that every player deserves access to effective tools that help them maintain control. From daily deposit caps to full self-exclusion options, ff99 gives you the ability to set boundaries that work for your lifestyle. We also work closely with players in Dhaka, Chittagong, Sylhet, and across Bangladesh to raise awareness of the risks associated with excessive gambling.

If at any point you feel that gambling is no longer fun and is starting to affect your finances, relationships, or mental well-being, we strongly encourage you to use the tools available on this page or reach out to our support team at [email protected]. You are never alone in this, and taking a break is always the right choice.

Recognizing Problem Gambling

Problem gambling can develop gradually. Watch out for these warning signs in yourself or someone you know:

• ⚠️Spending more money than you can afford to lose, including bKash or Nagad funds meant for rent or bills.
• ⚠️Chasing losses by placing bigger and bigger bets in an attempt to win back what you lost.
• ⚠️Lying to family members or friends in Dhaka, Khulna, or Sylhet about how much time or money you spend gambling.
• ⚠️Feeling restless, irritable, or anxious when not playing, or using gambling to escape stress.
• ⚠️Neglecting work, studies, or important responsibilities because of gambling activity.
• ⚠️Repeated failed attempts to reduce, control, or stop gambling on your own.

If you recognize two or more of these signs, we urge you to contact our support team immediately or consider activating self-exclusion. Early action makes a real difference.

Tips for Healthy Gambling

Keep your gaming experience positive by following these straightforward guidelines:

• ✅Always set a fixed entertainment budget before you start, and stop when that budget runs out — win or lose.
• ✅Treat gambling as entertainment, not as a way to earn income or recover previous losses.
• ✅Use our deposit limit feature to cap your spending at a comfortable level each week or month.
• ✅Take regular breaks — step away from the screen, enjoy time with family, or follow cricket season with friends.
• ✅Never gamble while under the influence of alcohol, severe stress, or emotional distress.
• ✅Keep gambling as one small part of a balanced life — maintain hobbies, socialise, and prioritise well-being.

How Self-Exclusion Works at ff99

Self-exclusion is a voluntary decision to block access to your ff99 account for a set period. Once activated, you will not be able to log in, deposit funds, or place any bets for the duration you choose. All active promotional offers will also be suspended for the exclusion period.

To request self-exclusion, contact our support team at [email protected] with the subject line 'Self-Exclusion Request'. Our team will process your request within 24 hours, Bangladesh Standard Time. You can choose a period of 3 months, 6 months, 12 months, or a permanent exclusion — and we will honour your decision without judgment.

After a self-exclusion ends, re-opening your account requires a mandatory cooling-off period and a direct written request to our support team. We will never automatically reactivate a previously self-excluded account. This extra step is intentional — it gives you time to reflect and confirm you are ready to return to gaming in a healthy, controlled way.

Deposit Limits and Time-Out Options

Deposit limits let you cap the total amount you can transfer via bKash, Nagad, Rocket, Upay, or Dutch-Bangla Bank into your ff99 account over a defined time window. You can set daily, weekly, or monthly limits in BDT. Reducing an existing limit takes effect immediately, while increasing a limit requires a 72-hour cooling period — an intentional safeguard against impulsive decisions.

Time-Out is a shorter version of self-exclusion, ideal for players who feel they need a brief pause. Options include 24 hours, 7 days, or 30 days. During a time-out, your account is locked but your balance is preserved. This is particularly useful during high-pressure periods such as IPL season or T20 World Cup tournaments, when the temptation to over-bet can spike.

Protecting Minors

ff99 operates a strict 21+ age verification policy. All new accounts undergo identity and age checks as part of our KYC process before any withdrawal is processed. We use SSL encryption and secure data handling to ensure that personal information submitted during verification — including National ID or passport details — is protected at all times.

We strongly encourage parents and guardians across Bangladesh to use device parental controls to prevent underage access to gambling websites. If you suspect that a minor has accessed an ff99 account, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.