Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you register an account or interact with ff99, we collect information that you voluntarily provide to us, which may include:

• Full name and date of birth (used for age verification — you must be 21 or older to use ff99)
• Mobile phone number and email address for account communication and verification
• Residential address and city within Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna)
• Government-issued identity document details for KYC (Know Your Customer) compliance
• Payment method details such as your bKash, Nagad, or Rocket mobile wallet identifiers

1.2 Information Collected Automatically

When you access the ff99 platform, our servers and analytics tools automatically record certain technical information, including:

• IP address, browser type, operating system, and device identifiers
• Pages visited, session duration, click patterns, and referring URLs within the ff99 site
• Game session logs, wagering history, transaction timestamps, and deposit or withdrawal activity

2. How We Use Your Information

ff99 uses the information we collect for the following specific and lawful purposes:

• Account creation, authentication, and ongoing account management throughout your relationship with ff99
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels
• Verifying your identity and age (21+) to comply with responsible gaming and platform integrity requirements
• Delivering personalised bonus offers, promotions, and communications relevant to your betting preferences
• Detecting and preventing fraudulent transactions, account takeovers, money laundering, and other security threats
• Improving the ff99 platform through analytics, performance monitoring, and user experience research

3. Data Sharing and Disclosure

ff99 does not sell, rent, or trade your personal information to third parties for commercial marketing purposes. We may share your data only in the following limited circumstances:

3.1 Service Providers

We engage trusted third-party vendors who assist us in operating the ff99 platform — including payment processors (bKash, Nagad, Rocket), game software providers (Pragmatic Play, Evolution Gaming, Spribe), identity verification services, and cloud hosting partners. These vendors access only the data necessary to perform their specific contracted services and are contractually bound to handle your information securely and confidentially.

3.2 Legal Obligations

ff99 may disclose your personal information when required to do so by applicable law, court order, regulatory authority, or governmental request. In such cases we will disclose only the minimum data strictly required and will endeavour to notify you unless legally prohibited from doing so.

3.3 Business Transfers

In the event of a merger, acquisition, or transfer of all or part of our business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change via the email address or mobile number registered on your ff99 account, and the new entity will be required to honour the terms of this Privacy Policy or provide you with a materially equivalent level of protection.

4. Cookies and Tracking Technologies

ff99 uses cookies and similar tracking technologies to deliver a consistent and functional experience across all devices. We use three categories of cookies:

• Essential cookies — strictly necessary to keep your session active, authenticate your account, and enable secure transactions on the ff99 platform
• Analytics cookies — used to measure site performance, understand how players navigate ff99, and identify areas for improvement
• Preference cookies — remember your language, display settings, and other personalisation choices across visits

You may disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit your ability to access certain features of the ff99 platform, including account login and payment processing.

5. Data Security

ff99 takes the security of your personal data seriously. We implement appropriate technical and organisational safeguards, including SSL/TLS encryption for all data in transit, encrypted storage for sensitive account credentials, and restricted internal access controls to ensure that only authorised personnel can view your personal information.

While we employ industry-standard security measures, no online system is 100% impenetrable. In the unlikely event of a data breach that poses a material risk to your rights, ff99 will notify affected users promptly and take all reasonable steps to mitigate the impact. We encourage you to use a strong, unique password for your ff99 account and to never share your login credentials with anyone.

6. Data Retention

ff99 retains your personal information for as long as your account remains active or as needed to provide you with our services. Once you close your account, we will retain certain data for a minimum period as required by financial record-keeping obligations, anti-money laundering regulations, and dispute resolution requirements. Account and transaction records are typically retained for a period of five years following account closure.

After the applicable retention period has expired, personal data will be securely deleted or anonymised so that it can no longer be attributed to any individual. If you would like to request early deletion of your data, please contact us at [email protected] and we will assess your request in accordance with our legal obligations.

7. Your Rights Over Your Personal Data

As a user of ff99, you hold the following rights with respect to the personal information we hold about you. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access — you may request a copy of the personal data ff99 holds about you at any time
• Right to rectification — if any personal information we hold is inaccurate or incomplete, you may request that we correct it
• Right to erasure — subject to our legal retention obligations, you may request deletion of your personal data
• Right to restrict processing — you may request that we limit how we use your personal data in certain circumstances
• Right to object — you may object to the processing of your personal data for direct marketing or analytics purposes

ff99 will respond to all data rights requests within a reasonable timeframe. In cases where a request cannot be fulfilled — for example, due to conflicting legal obligations — we will explain the reason clearly in writing.

8. Third-Party Payment Services

ff99 integrates with third-party payment gateways including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and select card networks to facilitate deposits and withdrawals. When you initiate a financial transaction on ff99, relevant payment details are transmitted securely to the applicable payment provider. Each of these providers maintains their own privacy policy governing how they handle transaction data, and ff99 is not responsible for the data practices of these independent services.

We strongly recommend that you review the privacy policies of bKash, Nagad, and any other payment provider you use in conjunction with ff99. ff99 shares only the minimum information necessary to complete your requested transaction and does not store full card details on our servers.

9. Children's Privacy and Age Restriction

ff99 is strictly an adult platform. You must be 21 years of age or older to register an account and use any services offered on ff99. We do not knowingly collect, solicit, or store personal information from individuals under the age of 21. If we discover that a person under 21 has provided us with personal information, we will take immediate steps to delete that account and all associated data. If you are a parent or guardian and believe your minor child has created an account on ff99, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

ff99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via the email address or mobile number on their account.

Your continued use of ff99 after the revised Privacy Policy has been published constitutes your acceptance of those changes. If you disagree with any updates, you should discontinue use of the platform and may request deletion of your account and personal data by writing to [email protected].

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ff99 handles your personal data, our privacy team is available to assist you. We aim to respond to all inquiries within 3 business days.

Email us at: [email protected]